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Terms of Service


This website is provided by Perla Health GmbH; Terms such as “we”, “us” and “our” on the website refer to Perla Health GmbH. We make this website, including all information and services available on this website, available to you, the user, on the condition that you accept all of the conditions, guidelines and notices mentioned here.

When you visit our website or buy something from us, you agree to accept the following terms and conditions, including the additional terms and conditions and guidelines mentioned here and / or made available via hyperlink.

Please read these terms and conditions carefully before accessing or using our site. By accessing part of the website or using part of it, you agree to our terms and conditions. If you do not agree to all of the terms of this Agreement, you may not access the website.

You can view the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace parts of these Terms of Use. It is your responsibility to check this page regularly for changes. Continued use of or access to the website after changes are posted signifies acceptance of those changes.

If you have any questions about our general terms and conditions, please contact us at any time:


We reserve the right to refuse our services at any time without giving reasons.

You declare that you understand that your details (with the exception of credit card information) can be transmitted unencrypted and that transmissions can take place via various networks. Your credit card information is always encrypted in transit.

We do not offer products for sale to minors. By agreeing to these terms and conditions and placing your order in our shop, you affirm that you have reached the age of 18. The application of the UN sales law is excluded. German law applies exclusively to all disputes that arise in connection with the initiation, execution or processing of the contractual relationship.

Should individual provisions of these terms and conditions be ineffective in whole or in part, the remaining terms and conditions remain effective and the statutory provisions apply instead of the ineffective provision. The headings used in this Agreement are for convenience only and do not limit or affect these Terms.


These General Terms and Conditions (GTC) in the version valid at the time of the order apply to all orders. Deviating agreements only apply if they have been confirmed by us in writing.

Conclusion of contract

The purchase contract is concluded with Perla Health GmbH.

The presentation of the products and services on our website and in our e-commerce shop do not constitute a legally binding offer, but merely an invitation to order. By submitting an order via the website, the customer makes a binding offer to Perla Health GmbH to conclude a purchase contract for the purchase of the goods listed on the order page. After placing your order, we will send you an email confirming that we have received your order and listing details (“Order Confirmation”). This order confirmation does not constitute acceptance of the offer, but informs you that we have successfully received your order. A sales contract is only concluded when we send the ordered product to you and we confirm the shipment to you with another e-mail (“shipping confirmation”). A legal claim to delivery of goods arises only with acceptance of the offer. No sales contract is concluded for products that are not listed in the shipping confirmation.

In addition to the one-time delivery, the subject matter of the purchase contract can also be the purchase of goods and services by way of a permanent delivery (“subscription”). When subscribing, we undertake to deliver the contractually owed goods and services to the customer for the duration of the contractually agreed term in the contractually agreed owed time intervals. Subscriptions are closed for an unlimited period and can be canceled at any time with a 14-day notice period. The right to extraordinary termination for good cause remains unaffected. An important reason exists if the terminating party cannot be expected to continue the contractual relationship until the agreed termination or until the expiry of a period of notice, taking into account the interests of both parties and taking into account all the circumstances of the individual case. Cancellations of subscriptions must be made in writing or in text form (e.g. by email).

We reserve the right to refuse orders or subscriptions that you place with us. The goods are only sold in normal household quantities. We can limit or cancel the quantities per person, household or order at our own discretion. In the event that we change or cancel an order, we will contact you immediately.

Prices and shipping costs

The prices of our products and services are subject to change at any time without notice. The prices on the product pages include the applicable statutory sales tax and other price components. In addition to the stated product prices, we charge delivery costs. The shipping costs are clearly stated on the product pages, in the shopping cart and on the order page.

We reserve the right to change or discontinue the services (or parts thereof or the content thereof) at any time without prior notice. We will not be liable to you or any third party for any changes, price changes, suspension or discontinuation of the Service.

Delivery and retention of title

We deliver our products exclusively within Germany and to an address specified by the customer that can be sent by parcel delivery. Our information on delivery periods or delivery dates are non-binding information, unless these have been expressly agreed as binding between us and the customer. If the purchase contract relates to a voucher, delivery will be made by email. We are entitled to partial delivery and partial performance at any time, provided this takes place to an extent that is reasonable for the customer.

Should a delivered product show obvious material or manufacturing defects or transport damage, please report such defects to us immediately. In the event of transport damage, please report this damage to the deliverer immediately. Such a report is not a prerequisite for the assertion of claims for defects. However, this helps us to assert our claims against the carrier. Compliance with the above regulations does not affect your legal claims if you have ordered for private purposes as a consumer.

We reserve title to the delivered item until our claims from the delivery contract have been paid in full. The purchaser is obliged to treat the purchased item with care as long as ownership has not yet passed to him.


For payment you can only use the payment modalities agreed and specified when placing the order.

The customer is only entitled to offset if his counterclaims have been legally established or are undisputed by Perla Health GmbH. He is also authorized to exercise a right of retention insofar as his counterclaim is based on the same contractual relationship.

Correctness, completeness, balance and timeliness of the information

We are not responsible for the correctness, completeness, balance or topicality of the information provided on this website. The material on this website is for general information only and should not be used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more current sources of information. Reliance on the material on this website is at your own risk.

This website may contain certain historical information. Historical information is not current and is for reference only. We reserve the right to change the content of this website at any time, but we are not obliged to update any information on our website. You agree that it is your responsibility to check the website for changes.

Errors, inaccuracies and omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, shipping costs, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if information is incorrect at any time (including after the order has been placed). We undertake no obligation to update, change or clarify any information in the Service or on any related website, including, without limitation, pricing information, except as required by law.

data protection

We collect, process and use your personal data insofar as this is necessary for the establishment, implementation or termination of this contract. Any further collection, processing and use of your personal data will only take place insofar as a legal provision allows this or you have consented. You can find more information in our privacy policy.


Consumers are generally entitled to the statutory right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days

  • In the case of a sales contract, from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.
  • In the case of a contract for several goods that were ordered as part of a single order and that are delivered separately, from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods . Has.
  • In the case of a contract for the regular delivery of goods over a specified period of time from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods.

In order to exercise your right of withdrawal, you must inform us (email: of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an email). You can use the sample cancellation form attached below for this purpose, but this form is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you cancel this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery we offer have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse this repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You have the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract

Perla Health GmbH

Knaackstrasse 64

10435 Berlin

to send back. This deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling you that is not necessary to check the nature, properties and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

The right of withdrawal expires prematurely in the case of contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature.

The right of withdrawal does not apply to consumers who do not belong to any member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

General information

Please avoid damaging or contaminating the goods. Please send the goods back to us in the original packaging with all accessories, enclosures and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against damage in transit.

Please do not send the goods back to us freight collect.

Please note that the aforementioned four sentences on general information are not a prerequisite for the effective exercise of the right of withdrawal.

Withdrawal form

If you have decided to withdraw from the contract, please fill out the form below and send it back to us.


Perla Health GmbH

Knaackstrasse 64

10435 Berlin


I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________


Name of the consumer (s)


Address of the consumer (s)


Signature of the consumer (s) (only when notified on paper)


place and date

(*) Please delete inapplicable


We endeavor to present the product images on our website as accurately and up-to-date as possible, but we cannot guarantee that these images always match the appearance of the products delivered. In particular, there may be changes in the product appearance after product renewals. Please note all information on the packaging and instruction leaflets. We cannot guarantee that your use of our services will be error-free, stable, timely or secure at all times and that you accept that we may suspend our offer or our services from time to time for an indefinite period of time or discontinue them at any time without notice.

Your right to cancel your order does not affect your rights as a buyer within the meaning of the statutory warranty provisions. If our goods are defective, we are entitled and also obliged to provide you with subsequent performance within a reasonable period of time. If the supplementary performance fails, the customer has the right to reduce the right to withdraw from the contract or to claim damages. If the supplementary performance has been carried out by means of a replacement delivery, the customer is obliged to return the goods initially delivered to us within 30 days at our expense.

Claims for defects in goods purchased from us expire 1 year from the time the goods are delivered. Please keep the invoice provided as proof of purchase. We will bear the costs for the return in the event of a defect.

Perla Health GmbH is liable for damage resulting from injury to life, limb or health that is based on a breach of duty by a legal representative or vicarious agent of Perla Health GmbH. For other liability claims, Perla Health GmbH only has unlimited liability in the event of willful intent and gross negligence on the part of its legal representatives, executives and vicarious agents.

Perla Health GmbH is not liable for simple negligence on the part of its legal representatives, executives and vicarious agents, unless an obligation is violated, compliance with which is of particular importance for achieving the purpose of the contract (cardinal obligation). Cardinal obligations are those obligations, the fulfillment of which enables the proper execution of the contract, the breach of which endangers the achievement of the purpose of the contract and on which the other contracting party regularly relies. In the event of a negligent breach of a cardinal obligation, liability is limited to the foreseeable damage typical of the contract. Liability under the Product Liability Act remains.

In no event shall we be liable for any injury, loss, claim or direct, indirect, incidental, criminal or special, or consequential damage of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damage, regardless of whether by contract, tort (including negligence), strict liability, or otherwise arising out of your contract to use any services or products obtained through the Service or for any other claim related in any way to your use of the Service or any Product, including, but not limited to, errors or omissions in Content or the like, loss or damage of any kind arising out of your use of the Service or any Content (or Products) published, transmitted, or published through the Service other W can be made available even if reference is made to their possibility. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages in such jurisdictions, our liability is limited to the maximum extent permitted by law.

We do not accept any liability for any damage or consequences that may occur after receiving and opening our products. This includes in particular legal or health consequences arising from the further processing of our products, unlawful consumption and resale. We expressly point out that our products are not used to cure diseases. Our articles, products and information are not a substitute for professional advice from a doctor or pharmacist and may not be used as a basis for independent diagnosis and the start, change or termination of a treatment of illnesses. Never take medication, including medicinal herbs or food supplements, without consulting your doctor or pharmacist. Always consult your doctor if you have any health questions or complaints.

Dispute resolution

The European Commission provides a platform for online dispute resolution on the Internet under the following link: We hereby inform you that we do not participate in dispute settlement procedures of a consumer arbitration board and are not obliged to do so.

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